A Method For Multiple Criteria Evaluation Of DSS In A Multiple- Constituency Environment

Many studies discuss approaches for the evaluation of DSS. Few, however, provide a method to allow the context of the evaluation to be explicitly considered. This paper proposes a DSS evaluation method based on multiple criteria and incorporating a multiple constituency perspective. The approach proposed can be used for any group constituencies, involved in DSS project at any stage. With multiple-constituency DSS evaluation many criteria may, at any time, be valuable to a constituency group, whilst others may be unimportant, or inconsequential. This paper introduces the concept of multiple-constituencies and discusses some methods for multiple criteria decision making and evaluation. A prototype tool implementing the approach is also described.